Shipping policy

Shipping & Returns Policy

Shipping Information

When Will My Order Ship?

At Dilvara, we strive to process and ship your order as quickly as possible.

Orders are typically processed within 1–2 business days after purchase. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please note that processing times may be extended during holidays, promotional periods, or high-volume sales events.

Shipping Rates & Delivery Times

We proudly offer complimentary standard shipping on qualifying orders.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: Available at checkout for an additional fee

  • International Shipping: 7–15 business days depending on destination

Shipping rates and delivery estimates are displayed during checkout before your purchase is completed.

International Shipping

Dilvara ships worldwide to select destinations.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are determined by local customs authorities and remain the responsibility of the customer.

We recommend consulting your local customs office for additional information regarding potential fees.

Order Tracking

Once your order ships, you will receive a tracking number via email, allowing you to monitor your package throughout its journey.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Lost, Stolen, or Delayed Packages

Dilvara is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If you experience an issue with your shipment, we recommend contacting the carrier directly to initiate an investigation or claim.

While we will do our best to assist, responsibility for the package transfers to the shipping provider once the order has been dispatched.

Signature Requirements

For added security, Dilvara may require a signature upon delivery for higher-value orders.

If a signature is required, this will be determined at our discretion or by the shipping carrier.

Returns & Refunds

Return Eligibility

We want you to love your purchase.

If you are not completely satisfied, eligible items may be returned within 30 days of delivery for a refund.

To qualify for a return, items must be:

  • Unworn and unused

  • In original condition

  • Free from damage or alterations

  • Returned with all original packaging, tags, and accessories

Dilvara reserves the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Personalized or custom-made jewelry

  • Engraved products

  • Gift cards

  • Final sale items

  • Items showing signs of wear or damage after delivery

Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method used during purchase.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping fees are non-refundable unless the return is the result of an error on our part.

Exchanges

To ensure inventory availability and faster processing, Dilvara does not offer direct exchanges.

If you wish to receive a different item, please return the original purchase for a refund and place a new order through our website.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We strongly recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.

Dilvara is not responsible for lost, damaged, or delayed return packages.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Our team will review your request and work to resolve the matter as quickly as possible.

Contact Us

For questions regarding shipping, returns, or refunds, please contact:

Dilvara

Email: support@dilvara.com

Website: Dilvara.com